Terms & conditions of sale
Giuseppe On Line S.r.l. a company registered in Italy (corporate register number 03849090406), with registered office at Via dell’Artigianato 28, 47030 San Mauro Pascoli (FC), Italy (“Giuseppe On Line”), sells products from the collections identified by the Giuseppe Zanotti trademark and the Giuseppe Junior trademark (the “Products”) directly to its customers on this site www.giuseppezanotti.com (the “Site”). The sale of the Products on the Site is subject to the following terms and conditions of sale (the “Conditions of Sale”).
2.1. The Products present on the Site are offered for sale only to consumers (“Customer(s)” or “You”), the term "Customer" means any natural person making purchases for purposes which are outside his trade business, craft of profession. Products on the Site may be purchased only by persons aged 21 years and over having reached age of majority. The Products sold on the site may be purchased and shipped only to the United Kingdom, European Union and to non-member states of the European Union listed on the site (excluding United States, China ).
2.3. In submitting a purchase order, the Customer accepts and undertakes to observe these Conditions of Sale. Should the Customer not accept any of the conditions indicated in these Conditions of Sale, he/she shall not submit a purchase order for Products on the Site.
3.1. To purchase one or more Products, the Customer must select the Products, their size and colour. The Products selected for purchase will be added to the Shopping Bag. To be able to save articles in the Shopping Bag to continue shopping at a later time, the Customer must first create an online account and log in to this account at the time of purchase. Purchases can be made without an online account/registration, but any items in the Shopping Bag will be deleted if the purchase is not completed, and the Customer will be required to make selections for purchase again the next time he/she visits the Site.
3.2. The Customer may modify any information he/she enters during the purchase procedure at any time until the order is confirmed. The Customer will no longer be able to change or cancel the order once it has been sent.
3.4. Once the order has been sent, Giuseppe On Line will send the Customer an e-mail confirming receipt of the order by Giuseppe On Line and its processing (“Order Confirmation”). The Customers may access the order at any time in the “My account” section on the Site, if he/she has registered, or by contacting our Customer Service department at firstname.lastname@example.org. Please note that Order Confirmation does not constitute acceptance of the Customer's order by Giuseppe On Line. Giuseppe On Line will accept the order and debit the amounts due to the Customer's payment card only once the Products have been shipped. For payments by bank transfer once we receive the Customer’s wire transfer payment, Customer’s order will be processed. Customer will have 10 days to pay by wire transfer, otherwise Giuseppe On Line will proceed with the cancellation of the order. At that time, Giuseppe On Line will send the Customer another confirmation e-mail indicating that the order has been accepted and that the Products have been sent (“Shipping Confirmation”). The order invoice will be attached to the Shipping Confirmation e-mail.
3.5. Giuseppe On Line reserves the right to refuse to accept orders placed by the Customer should it consider they fail to meet the requirements for sending a purchase order or to accept orders placed by persons with whom a legal dispute is underway regarding a previous order or for any other legitimate reason, without being required to provide any reason. Giuseppe On Line reserves the right to refuse to accept and to refuse to fill orders that appear to have been placed by merchants and/or distributors.
3.6. Every Product offered for sale on the Site will include an image of the Product, its unit price, and available colours and sizes. Product images are provided for information purposes only. Images and colours of the Products for sale on the Site do not necessarily match the actual colours due to the browser and/or monitor used or for other technical reasons. Giuseppe On Line cannot be held liable for any inexact graphic representations of the Products shown on its Site for the aforementioned technical reasons.
4.1. Giuseppe On Line undertakes to guarantee the availability of all Products offered on its Site. However, under exceptional circumstances, the Products sold by Giuseppe On Line on the Site may not be available. Giuseppe On Line invites the Customer to check availability of the Products sold on the Site at the time of purchase, by contacting the Customer Service Department at email@example.com.
4.2. Should the Products ordered by the Customer be temporarily unavailable (except for pre-orders and orders for Products with limited availability for which the availability date is clearly indicated), Giuseppe On Line will inform the Customer via e-mail by the UAE business day following the order date. For the sake of clarity UAE business day in these Condition of Sales shall mean any day other than Friday, Saturday or a national holiday in United Arab Emirates. The Customer's credit card will not be debited if the Products are unavailable. If the amount of the purchase has already been debited, a refund will be credited to the credit card used to place the order within 14 (fourteen) days. It may be necessary to attend specific bank timing before having visibility of such credit depending on each bank conditions. Giuseppe On Line cannot influence bank credit times which are the discretion of each individual financial institution. For payment via bank transfer if Customer already proceeded with the wire transfer we will pay back to the same Customer’s bank account the amount of the purchase , in case the Customer did not proceed with the bank transfer we will delete the order after having informed the Customer.
4.3. Customers will be notified when orders are sent for pre-orders, orders for Products with reduced availability or orders for articles not available at the time of order, but for which the availability date is clearly stated on the Site. If, under exceptional circumstances, availability times are extended, the Customer will be informed once the Product is available two weeks after the date indicated at the time of order.
5.1. The Prices of the Products available for sale on the Site are expressed in EUR (€) for sales in the European Union and non-member states of the European Union listed on the Site (excluding United States, China) in pounds sterling (£) for sales to the United Kingdom, in CAD for sales to Canada and in AED for sales to UAE.
5.2. All Product Prices include VAT (if delivered to the United Kingdom or the European Union) or other taxes or duties (if delivered outside the EU in the rest of the world) except as indicated during the purchase process. They do not include shipping costs, which are listed separately. Shipping costs depend on the destination and on the delivery method chosen at the time of purchase. Shipping costs and any other applicable tax will be listed on the payment page of the Order Confirmation.
5.3. Giuseppe On Line accepts payment by MasterCard, Visa, American Express and PayPal and payment via bank transfer.
5.4. . For Payment by MasterCard, Visa, American Express and PayPal purchased Products will be sent to the Customer following verification of the Customer's payment card data and after receipt of debit authorisation from the Customer's bank. Verification of payment card data may be delayed, but will be done as quickly as possible, and generally takes no more than 24 hours. However, longer times may sometimes be required. The Customer's payment card will be debited only once the Products have been shipped. If you select to pay by Bank Transfer you will receive an email with all the details. You have 10 days to pay, otherwise we will proceed with the cancellation of the order. Once we receive your wire transfer payment, your order will be processed.
5.5. All Products are provided with an identification card and identification number that are an integral part of the Product. The Customer must not remove the identification card with the identification number until he/she has verified that the Product matches the order or until he/she has decided not to exercise his/her order withdrawal right as per point 7 below.
6.1. The Products will be sent to the address provided during the purchase process. For security reasons, Giuseppe On Line will not send orders to post office boxes nor will it accept orders in cases where the order recipient's identity or the physical person's address cannot be verified.
6.2. After sending Shipping Confirmation to the Customer, all purchases will be delivered during UAE Business Days, excluding local or national public holidays, by the courier service chosen by Giuseppe On Line (DHL Express for the European Union, United Kingdom, and non-member states of the European Union, excluding the United States) (the “Courier”), based on availability, unless otherwise stated for specific countries. Saturday deliveries may be available if offered by the Courier. Saturday delivery conditions will be indicated at the time of offer.
6.3. The Products will be delivered between one and five business days of Shipping Confirmation for standard delivery, depending on the Customer's delivery address and country, as well as on the delivery method chosen by the Customer at the time of purchase. Giuseppe On Line cannot be held liable for unforeseen delays and/or delays attributable exclusively to the Courier. Before sending purchases to the Customer, Giuseppe On Line may be required to confirm the Customer's details with the card issuer for the payment via credit card. Giuseppe On Line undertakes to do its utmost to reduce delays as much as possible considering that these transactions generally require no more than 24 hours.
6.4. Should the Customer not receive the Products within 7-10 (seven to ten) business days of receipt of the Shipping Confirmation, he/she should contact Giuseppe On Line on toll-free number 00 800 1994 1994 (available for calls from Italy, UK, France, Germany and Spain) or +39 028 721 5108 (available for calls from the rest of the world with application of standard tariffs applied by telecommunication operators) . Customers can also contact us by e-mail at firstname.lastname@example.org.
6.5. Pre-ordered articles will be shipped as soon as they become available, as indicated on the Site at order placement. The Customer will receive a Shipping Confirmation e-mail as soon as the order has been shipped and delivery will be made within the same amount of time as other orders, depending on the chosen type of delivery.
7.1. Customers have the right to withdraw from their purchase contract with Giuseppe On Line, without penalty and for any reason, within 30 (thirty) business days of receipt of the Products purchased on the Site. Exercise of the right of withdrawal does not grant the Customer the right to exchange purchased Products with other Products.
7.2. To exercise their right of withdrawal, Customers must inform Giuseppe On Line of their intention to withdraw from the contract at email@example.com. Customers may also use the form available here. In this case, the Customer must return the Products in their original "like new" condition to the Returns Centre of Giuseppe On Line (indicated in point 7.8 below). All Products purchased online must be returned to the Giuseppe On Line Returns Centre. Returns sent to our sales points will not be accepted.
7.3. Customers will be granted refunds provided the Products have not been used or washed, and are in the same condition in which they were delivered, with original tags attached, with all parts and accessories and in original packaging. Should the Customer exercise his/her right of withdrawal for all Products of a single purchase order, all of the Products must be returned in the same shipment at the same time.
7.4. Giuseppe On Line reserves the right to check the returned Products and to send back to the Customer any Products it considers fail to meet the requirements indicated in point 7.3 above.
7.5. A full refund (except for deductions of applicable custom duties) will be made to the payment card or to the bank account used for the purchase as soon as possible, and in any case, within 14 (fourteen) days of the date on which Giuseppe On Line initially confirmed receipt of the returned Products sent by the Customer, provided the conditions listed in point 7.3 above are met. In any case, Giuseppe On Line will make the refund as soon as the Customer proves the Product has been returned. Should the Customer expressly request a more costly delivery method different from the less costly method generally proposed by Giuseppe On Line, Giuseppe On Line will be obliged to refund delivery costs only up to the amount the Customer would have paid had he/she accepted the proposed less costly delivery method generally accepted by Giuseppe On Line.
7.6. If the returned Products were purchased as a gift, the refund will be made to the person having made payment.
7.7. To return Products to Giuseppe On Line, the Customer must contact the Courier to pick up the Products he/she intends to return by Courier from the residence or domicile where the Products are located. The return shipping label provided with the delivered package must be affixed to the outside of the package. The Customer must also ensure that the commercial label and documents for the Products are included in the package and make a copy of the receipt for the return of the Products duly signed by the Courier, keeping it as proof of return. Should the Courier be used to return Products, all shipping costs, including the costs of returning Products to Giuseppe On Line, will be borne by Giuseppe On Line.
7.8. Should the Customer choose not to use the Courier, Giuseppe On Line recommends the Customer insures the entire value of the returned Product and obtains and retains the shipping receipt and number. In this case, any costs for returning the Products will be borne by the Customer, and Giuseppe On Line cannot be held liable for reimbursing the price of the Products sent by the Customer if they are not received by Giuseppe On Line due to loss, theft or damage not attributable to Giuseppe On Line.
The Products must be returned to:
GIUSEPPE ON LINE
Via dell'Artigianato, 28
47030, San Mauro Pascoli (FC)Italy
7.9 Giuseppe On Line applies a transparent tax policy, showing tax-excluded prices, and applying any taxes and duties at checkout. Therefore you do not need to pay anything else to the courier or to customs authorities upon delivery. If you decide to return an item, Giuseppe On Line will take care of the taxes and duties that apply to your return. We will refund you the purchase price only (excluding any taxes and duties that applied at the time of purchase). This does not limit any rights and remedies you may have under applicable laws, including the consumer guarantees. Should you need further information, we invite you to contact your local customs office directly.
8.2. Giuseppe On Line will do its utmost to ensure the Product prices and information on the Site are accurate and up to date. However, there may occasionally be printing errors, incorrect statements or omissions ("Errors") regarding the description, price, promotions, sales and Product availability. Giuseppe On Line reserves the right, at any time and without notice, to correct the Errors, modify or update information, delete sales containing said Errors and cancel any order at any time prior to shipping.
8.3. The Customer will be informed immediately via e-mail by Giuseppe On Line (in any case, no more than 24 hours of order cancellation) should the Customer's payment card be debited for a cancelled order as per point 8.2, and a refund will be made to the Customer's payment card within 14 (fourteen) days of order cancellation (the same shall apply for payment via bank transfer).
8.4. Any modifications and/or corrections indicated above apply exclusively to purchase orders sent after the date on which the modification or correction was made by Giuseppe On Line.
9.1 The Customer must check the Products at the time of delivery to ensure they match the order.
9.2. Any anomalies discovered at the time of delivery, such as damage or tampering with packaging, damage to Products, missing articles, non-compliant Products, defective Products, etc. (“Defects”), may be indicated by the Customer directly to the Courier with a written and signed comment on the delivery notice provided by the Courier. In this case, the Customer will not be required to accept the Products and may return them directly to the Courier.
9.3. If Defects are discovered after delivery, the Customer may return the Products to Giuseppe On Line using the procedure described in point 10 below.
10.1. Giuseppe On Line Products offered for sale are covered by a 24-month warranty starting from the date on which the Customer receives the Products ("Period of the legal warranty"). The warranty period covers any defect or non-conformity of the Products. Without prejudice to any other remedy under applicable law, if during the warranty period it is found that a Product delivered to the Customer is defective or does not comply with the ordered Product ("Defective Product"), the Customer has the right to return the defective Product to Giuseppe On Line for full repair without any additional cost within a reasonable time from the request. If full repair is not an available remedy, Giuseppe On Line can replace the defective Product with a new one within a reasonable time from the request. In any case, the Customer loses these rights if he/she does not notify Giuseppe On Line of the lack of conformity within a period of two months from the date on which the defect is found. Furthermore, the Customer can opt to request a reasonable price reduction or the termination of the contract if one of the following conditions is met:
(a) Repair or replacement of the defective Product is impossible or excessively burdensome.
(b) Giuseppe On Line has not repaired or replaced the defective Product within a reasonable amount of time.
(c) The replacement or repair previously carried out by Giuseppe On Line has caused considerable inconvenience to the Customer.
10.2. Customers must return Defective Products for repair as follows:
(a) Customers must inform Giuseppe On Line of any defect or non-conformity of any purchased Product during the Legal Warranty Period, by writing to the following e-mail address:firstname.lastname@example.org. The e-mail must include Product details and a description of the defect.
(b) Giuseppe On Line will arrange for the Courier to pick up and deliver the Products. Shipping and insurance costs for the Products will be borne by Giuseppe On Line.
10.3. Should the Customer choose not to use the Courier, Giuseppe On Line cannot be held liable for any loss of the Products.
Defective Products must be returned to:
GIUSEPPE ON LINE Via dell'Artigianato, 28 47030, San Mauro Pascoli (FC) Italy.
10.4. Giuseppe On Line reserves the right to inspect the returned Products for the defect or non-conformity and may return the Products to the Customer if it considers there to be no defect or non-conformity.
Repairs cannot be requested on the Site for Products purchased at sales points or other shops selling the Products, and vice versa (i.e. repairs for Products purchased on the Site cannot be requested at shops).
12.1. The Products sold on the Site are sold "based on availability". Notwithstanding the legal warranty referred to in point 10.1 above, Giuseppe On Line issues no warranty, condition, commitment or term, whether express or implicit, by contract or any other means, regarding the condition, service, satisfactory quality or fitness for a specific purpose of the Products other than the Product description included in the purchase order, and all of the aforementioned warranties, conditions, commitments and terms of any kind are excluded to the fullest extent permitted by law.
12.2. Under no circumstances may Giuseppe On Line be held liable for damages of any kind such as direct, indirect, incidental or consequential damages caused to the Customer deriving directly or indirectly from:
the Customer's use or inability to use the Site
the Customer's trust in the information provided on the Site errors, service interruptions, cancellations, file and e-mail damage or corruption, viruses or defects, delays in operation or transmission, communication failures, theft, destruction or unauthorised access to Giuseppe On Line data, programs or services
12.3. Notwithstanding points 12.1 and 12.2, nothing in these Conditions of Sale shall exclude or limit the liability of Giuseppe On Line to the Customer for cases of fraud, death or personal injury caused by negligence, breach of the terms pursuant to the applicable norms in relation to consumer protection or any other responsibility that cannot be excluded or limited according to applicable law.
13.1. These Conditions of Sale are governed in their entirety by Italian law. Any disputes regarding the interpretation or performance of these Conditions of Sale will be submitted to the non-exclusive jurisdiction of the Court of the place in which the Customer, in his/her capacity as consumer, has his/her place of residence.
13.2 Should any of the provisions contained herein be considered invalid, null or inapplicable for any reason whatsoever, said provision shall be considered separate and shall not impact the validity and applicability of the other provisions.
Should the Customer wish to lodge a complaint or require information or assistance regarding the Site or the purchase procedure, he/she may contact the customer service department at email@example.com.
Registered office (Italy)
Giuseppe On Line S.r.l.
Via dell’Artigianato 28
47030 San Mauro Pascoli (FC)
Corporate register number: 03849090406