To return or exchange an item you must insert the order number in the appropriate field and press SEND. A guided procedure will allow you to choose the item to return and will explain how to prepare the package.
You can contact our Customer Service
- From Germany and Spain calling 00 800 1994 1994*
- From all other European Countries calling +39 02 8721 5108*
- By email using the contact form on the Contact Us page
* Monday to Friday 9 am – 5 pm GMT (10 am - 6 pm CET)