Shopping with us
To place an order simply follow these steps:
1. Browse. Browse through our product categories and view more details on each product page.
2. Select. Select your size and color (if the option is available) and add your chosen item to your shopping bag by clicking on the ‘BUY’ button.
3. Review before purchasing. Review the items you have selected by clicking on your shopping bag displayed as ‘BAG’ at the top of any page. To delete an item from your shopping bag, click on the ‘DELETE' next to the item.
4. Purchase. Finalize your purchase by clicking on ‘CHECKOUT’ and following the instructions for providing your shipping address and payment information.
You can see which sizes are available in either of 2 ways. You can choose the category of product you are interested in and filter to display by size. The other way is to go to the detailed information page of each product where available sizes are displayed.
The wishlist does not make any reservations. Your selected wishlist item will remain there until you remove it. If an item in your wishlist is no longer available, ‘Sold Out’ will be displayed. To ensure that you get the size and product you want, you’ll need to make a purchase.
You can place an order without registering. When you check out simply choose to make your purchase as a ‘guest’.
There are advantages to registering at the Giuseppe Zanotti online store, so we do recommend you take a minute to register.
For future purchases you can check out without having to re-enter your payment information and address information; you can save items to your wishlist, track your orders directly form ‘my account’, review your order history and make changes to or organize your personal details.
After you have placed your order with Giuseppe Zanotti online store, you will receive an email confirming that your order has been received. If you do not receive a confirmation that your order has been received within 24 hours of making your purchase, please contact Giuseppe Zanotti Customer Service.
Immediately after your order is placed our payment security and operations teams will confirm the payment authorization, and the availability of the product you purchased. There might be a verification of the payment card data before shipping your order. This normally requires less than 24 hours, but delivery times may be subject to delay by consequence.
If the payment authorization is fully approved and the product is available, the next email you will receive from us will be to confirm your order has been shipped.
If there are any questions concerning the payment authorization or any issues regarding the item(s) you have purchased, you will be contacted by Giuseppe Zanotti Customer Service within 24 hours of your purchase.
At Giuseppe Zanotti we make every effort to ensure that orders placed with our online store are processed as soon as possible. So, as soon as an order is placed and authorized, the order information is sent to our fulfillment department for processing. Once the order information is sent for processing, changes are no longer possible.
If you wish to change your order after it has been placed, please contact Giuseppe Zanotti Customer Service. We make every effort to ensure that orders placed with our online store are processed as soon as possible. So, as soon as an order is placed and authorized, the order information is sent to our fulfillment department for processing. Once the order information has been sent for processing, changes are no longer possible.
We offer free returns, so if it is too late to change your order, you can simply send it back to us. Please see Returns for further information.
We are unable to add an item to an order or combine two orders together in the same shipment. If you’d like to add an item to your order, simply place a new order for the additional item.
All Giuseppe Zanotti products originate in Italian sizes and are displayed in Italian size for all countries. Just select your normal local size while shopping.Different products may fit differently depending on the style. We offer free and simple returns.
If you are interested in knowing the size conversion, for your convenience we have provided a size guide for our shoes, accessories and ready-to-wear items.
Only product models and styles from the current online catalog are available for purchase. Products and models from previous seasons are generally not available.
If you have forgotten or lost your password, you will need to create a new one.
To create a new password, click “Sign In” on the top of each page, and hit there the link that says "Forgot your Password"?
You will be asked to enter the email address linked to your account. We will send you an email with a link to a page page where you can create a new password.
In case you no longer have access to the email address used for your Giuseppe Zanotti Account, please contact our customer service for assistance.
Yes. You can send any purchase as a gift simply by selecting the gift tab during checkout.
When you select your purchase as a gift, you can include a message that will be printed on a gift card that features a hand drawn illustration by the designer Giuseppe Zanotti. The card will be placed in an envelope inside the box. The box will be enclosed inside a special box.
No price will be included in gift orders shipped in European Union, for orders shipped to other countries the price of the item will be indicated in the packing slip enclosed in the parcel as this is required for customs.
When you purchase an item as a gift, it is inside a special Giuseppe Zanotti box. You can also include a personalized gift card, by indicating a personal message during checkout. Gift Wrapping is free.
Sorry, but it is currently not possible to purchase gift vouchers from the Giuseppe Zanotti online store.
Duties, import taxes or other fees may be requested for your order depending on your Country's import policy.
Giuseppe Zanotti calculates these fees for you: the exact amount of local taxes and duties for your order will be indicated in the Cart and throughout Checkout.
The total you pay when you complete your order already includes all duties and taxes owed to local authorities.
You will not need to pay any further fees when the package is delivered.