Returns
To return or exchange an item you must insert the order number in the appropriate field and press SEND. A guided procedure will allow you to choose the item to return and will explain how to prepare the package.
You can contact our Customer Service calling 02-23345 501 or By email using the contact form on the Contact Us page
* Monday to Friday 8 am – 5 pm GMT (9 am - 6 pm CET)
Return Information
On the Online Return page, it is only possible to exchange your purchase for a different size of that product. You can not exchange for style or color. If you are not satisfied with your purchase from GiuseppeZanotti.com, you can return it and get a refund. If a change-of-size request is made, the shoes ordered must arrive at the e-commerce depot within 10 days of the online form being filled out. For items that arrive beyond this timeframe, the change-of-size request will automatically expire. Sorry, but we cannot accept returns of products bought at Giuseppe Zanotti boutiques or retailers and the products bought from GiuseppeZanotti.com cannot be returned elsewhere. You can return an item up to 30 days after the product was delivered.
To return an item:
1. Complete the Online Form
Go to the website in the "ONLINE RETURN" section (at the bottom on the left) and insert your order number and email address. Once the procedure is finished, you will receive an email confirming the return with instructions on how to proceed.
2. Prepare the package for delivery
Put your products back in the Giuseppe Zanotti wrapping. Take the Giuseppe Zanotti wrapping and place it inside its original packaging.
In the original packaging you will find a returns label that has already been filled in. Affix it to the packaging, making sure to cover the original label.
Call DHL to book the collection. Do not hesitate to contact our Customer Service department for any reason by sending an email to customerserviceemea@giuseppezanotti.com or by phoning +39 02-23345 501.
(Mon – Fri, 9 am - 6 pm).
When we receive your returned merchandise back to our Returns Center, we will inspect the products to make sure they are in “as new” condition. You will receive an email that the return was received and a refund was made to the credit card or PayPal account you used to pay for your order within maximum 14 days.
When the inspection confirms your returned product is approved for a refund or exchange, you will receive an email confirmation with details for the refund made to the payment method you used to place your order.
As soon as the refund is made to the payment option you used for your order, you will get a confirmation email. I may take up to 14 days for the amount to show on your credit card statement. If you have paid your order with PayPal, a refund normally appears within 48 hours on your Paypal account.
The clearance date of the repayment will be the same as the initial payment to Giuseppe Zanotti. As a consequence, the party who made the payment will not suffer any loss in terms of bank interest.
If you misplace your pre-paid return label, contact our Customer Service team. They will send you a new one.
Sorry, but we currently do not offer the possibility to return or exchange items purchased online to our stores. If you are not satisfied with your online order, you can return the item, return shipping is on us.
We guarantee the workmanship of our merchandise for 2 years. If within this period you experience a manufacturing fault with your product, we will repair, or at our discretion, replace the merchandise at no cost to you.
We do not consider damage caused by normal wear and tear to be a fault. Equally damage caused by use of the merchandise for purposes other than its intended use is equally not considered a manufacturer’s defect.
